DELIVERY & FAQs

IMPORTANT UPDATE: Updated 18/01/2021
Due to current COVID-19 restrictions, please allow up to 5-7 working days for your order to be processed for delivery. 


We will be operating provisional hours on:
 
Monday's 11am-3pm 
for Click & Collect and phone orders ONLY. 
For more information click here

 

 

Do you deliver worldwide? 
We offer UK and worldwide delivery. We use DHL Tracked and Traced. UK orders may qualify for Royal Mail 1st Class delivery (conditions apply). 
Alternatively, we offer free Click and Collect for those based in London. 

What are your DHL delivery rates? 
UK - £6.99 (Flat Rate) 
EUROPE - Starts From £15.50
USA - Starts From £17.00
Rest of the world -  Starts from £22

How can I select Royal Mail 1st Class delivery? 
This delivery option is for UK Mainland delivery addresses ONLY.
This option is available only for single items under a specific weight/size.

What payment methods do you accept? 
We currently only accept PayPal payments on our online store. For any other payment methods please contact us at our physical shop directly. 

I can’t see my country of shipment available - does this mean you don’t ship to me? 
If you cannot see your country of shipment as an available option, we should still be able to deliver to you! Call us directly at the physical shop for more information. 

How long will delivery take? 
Once an order is processed, delivery times are subject to location. 
DHL UK: next day delivery. 
Royal Mail 1st Class UK: 1-2 days from order dispatch. 
International: 3-5 working days. 
Tracking numbers can be provided upon request (not available for Royal Mail)
*Please note: delays are expected due to current UK National Lockdown restrictions*


How are magazines packaged? I’m an avid collector and want to ensure my magazines are in good condition. 
We take pride in our packaging, and each order is hand packaged by the team here at Condé Nast Worldwide News. See our Instagram highlight/reel for a visual demonstration. See Demonstration

 I live in the UK, and I can't decide between DHL and Royal Mail - whats the difference? 
Royal Mail 1st Class is available for single items only under a specific weight/size. Items shipped using Royal Mail 1st Class are packaged in a brown paper envelope as opposed to our standard DHL cardboard envelopes/boxes. See Demonstration.
Royal Mail 1st Class delivery option does NOT include a tracked service - should you wish to have your orders tracked and packaged differently, we recommend using our DHL delivery option. 
DHL Demonstration.


How does Click and Collect work? 
You will receive a notification letting you know your magazines are ready to collect from our London showroom. We aim to have magazines available within 24hrs of purchase, however please note that this will take longer for orders made over the weekend. 

How are delivery costs priced? 
Shipping costs vary depending on weight of parcel and location of delivery. 
We use DHL express, tracked and traced delivery - our prices are for this service. 

Can I make a bulk order? 
For any bulk order requests, please contact the showroom directly. 

A magazine I wish to purchase has sold out - do you have more?
We may still have copies available in our physical store for any magazines sold out online. We cannot guarantee this, however it is always worth contacting us directly to check. 
It is also worth noting that our online stock is updated regularly.

I’ve seen a magazine on your Instagram, but I can’t see it on here - do you still have it? 
Magazines may be available even if they are not listed on our website. Contact us directly for more information on availability. 

Can I be notified when a magazine comes in stock?
To be notified when we receive a magazine, fill in the magazine request form linked below. 
http://bit.ly/CNWNRequests

Do you stock old/ not current issues? 
We currently keep up to six months of Back Issues for our titles, subject to availability. If you cannot see an issue available, but it is from the past six months, please contact us for more information. 

For any other queries contact us directly.